FAQ – Frequently Asked Questions

Last updated: February 13, 2026

Welcome to the FAQ page of MK MADI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ. Here you’ll find answers to the most common questions about our statue figurines.

🗿 Products

What kind of products do you sell?

We specialize in high-quality statue figurines, including decorative collectibles, display figures, and themed ornaments suitable for home, office, or gift purposes.

Are your figurines official or licensed?

Product licensing (if applicable) is stated in the product description. Please review each listing carefully for details about branding and authenticity.

What materials are the statues made from?

Our figurines may be made from materials such as resin, PVC, ABS, or other durable compounds. Exact materials are listed on each product page.

Are the figurines hand-painted?

Many of our figurines feature detailed hand-painted finishes. Please check the specific product description for confirmation.

📦 Orders & Shipping

Where do you ship?

We currently ship only within Poland.

How long does delivery take?

• Processing time: 1–3 business days

• Delivery time: 2–5 business days

You will receive tracking information when available.

Can I change my shipping address after ordering?

Please contact us immediately at rupmaasadigw@gmx.net. We cannot guarantee changes once the order has been processed.

💳 Payments

What payment methods do you accept?

We accept secure payment methods available at checkout (such as major cards and other Shopify-supported payment options).

Is payment secure?

Yes. All payments are processed through secure, encrypted payment gateways.

🔄 Returns & Issues

What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damage. We will work quickly to resolve the issue.

What if my package is lost?

If your order appears lost in transit, contact us and we will investigate with the carrier.

Can I return an item if I change my mind?

Return eligibility (if offered) will be described in our Return & Refund Policy. Please review that policy for full details.

📞 Contact

If you have additional questions, feel free to contact us:

MK MADI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Edyty Stein 43A, 10-371 Kieźliny, Poland
Email: rupmaasadigw@gmx.net
Phone: +48 574 392 681

We’re happy to help!